Yes, standard shipping is free in Australia.

Yes, we ship all over the world. International shipping, excluding Australia, is $20AUD and will be added at checkout. International shipping is free when you spend over $250AUD.

It depends on where you are. Orders processed in Australia will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We always aim to make sure our customers love our products, but if you wish to exchange a product for another, we are happy to help. Just email us directly and we’ll take you through the process.

Unfortunately we are unable to issue refunds unless there is manufacturing fault present. 

Contact us at info@novellarow.com

Our jewellery is crafted with natural gemstones and freshwater pearls, making each piece of jewellery unique. Please note that the pieces may differ slightly from the jewellery featured on our website. We will not accept returns or exchanges due to natural marks and inclusions within our jewellery.

Please follow our tips on Caring for your Jewellery to ensure your piece retains its beauty.

You can contact us by email at info@novellarow.com. We check our email constantly and will always respond to your query as a matter of urgency.