What size should I order?

We have created a size guide for you to view HERE. If you have a specific sizing question, please email us at info@novellarow.com so we can assist you further.

 

How much does shipping cost?  

Free shipping in Australia 
Flat rate $20 for shipping Internationally. International shipping is free when you spend over $550AUD

For more information regarding shipping, please click HERE.


How can I contact you? 

The fastest way to contact us is by sending an email to info@novellarow.com. We check our email constantly and will always respond to your query as a matter of urgency.


Do I need an account to place an order?

No, you can check out as a guest or you can create an account. The benefits of creating an account are that next time you will be able to sign into you account which saves you time at checkout and you will be able to review past orders.


Where do I enter a discount code?  

If paying using our integrated checkout: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered, you will be able to enter the code.  

If paying with Paypal: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered with Paypal, you will be redirected back to our site, where you will be able to enter the code. Don't worry, you will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.


What payment methods does NOVELLA ROW accept?

We accept online payments through our integrated checkout or Paypal. 


What is NOVELLA ROW's return policy?

NOVELLA ROW is dedicated to customer service and satisfaction. You may exchange an item within 14 days from being dispatched to you. The item must be returned via registered mail, and customers will be responsible for the shipping and handling costs. 

We are unable to offer refunds on items unless there is a manufacturing fault present. 

For more information, please refer to our Returns Policy page.


How do I return or exchange my item?

Simply follow the steps outlined on our Returns Policy page.